Refund policy
RETURN & REFUND POLICY
At MAVAYA & CO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in the original packaging
- Include proof of purchase or order confirmation
Items sent back without prior contact may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
- Personal care or beauty products
- Sale or clearance items
- Gift cards
- Used or damaged items not caused by us
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos and your order number so we can resolve the issue as quickly as possible.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that original shipping costs are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of your returned item.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
Contact Us
For any return or refund enquiries, please contact us at:
Thank you for shopping with MAVAYA & CO.