Shipping policy
SHIPPING POLICY
Thank you for shopping with MAVAYA & CO. We are committed to delivering your order as quickly and efficiently as possible.
Processing Time
All orders are processed within 1–3 business days after payment is received.
Orders are not processed or shipped on weekends or public holidays.
Shipping Rates
We offer the following shipping options:
- Free Standard Shipping on all orders over $65 AUD
- Standard Shipping: Flat rate of $6.95 AUD for orders under $50 AUD
Shipping costs are calculated and displayed at checkout.
Estimated Delivery Times
Estimated shipping times may vary depending on your location:
- Australia: 7–15 business days
- International: 10–25 business days
Please note that these are estimated delivery times only and may be affected by customs, carrier delays, or high demand periods.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information where available.
Delayed or Lost Orders
While we do our best to ensure timely delivery, MAVAYA & CO is not responsible for delays caused by postal services, customs, or unforeseen circumstances.
If your order has not arrived within the estimated timeframe, please contact us and we will do our best to assist.
Incorrect Shipping Information
Please ensure your shipping details are correct before placing your order.
MAVAYA & CO is not responsible for orders shipped to incorrectly entered addresses.
Contact Us
For any shipping enquiries, please contact us at:
Thank you for shopping with MAVAYA & CO